Case Studies

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Free training heralds advantex for leading IT firm

Leading North-East IT company Advantex is surging ahead with ambitious growth plans following free customer service improvement training, which has significantly boosted frontline operations.  

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Housing association builds for the future thanks to free training

A North-East housing association is predicting efficiencies after investing in a new training programme that will allow them to adopt a multi-skilled approach to their repairs and maintenance service....

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Enterprising growth for small businesses thanks to fully funded training

Small businesses across the North East are seeing upwards of a 30% increase in sales thanks to a fully funded training programme introduced to help SMEs upskill and improve productivity as they go for...

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History museum looks to the future

The North East’s most popular open-air museum is investing in the future of its workforce after implementing free business skills training.    

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Popular theatre applauds free training scheme

One of the region’s most iconic theatres is upskilling its staff to improve both internal and external customer service and cater better for people with autism and other complex needs.

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New training to boost customer service skills at cultural venues

New training being rolled out across Newcastle and Gateshead will significantly improve the skills of employees working at some of the region’s top cultural venues.

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Free training makes promotion a pizza cake for employees

Young employees at a Gateshead pizza restaurant are quickly climbing the career ladder after completing free skills training being rolled out to support local people and business.

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Plumber taps into free training to go for growth

A Tyneside plumber has seen an increase in trade after tapping into free training which is being rolled out to help and support local skills and enterprise.  

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Northumberland College and Sitel for Inbound Customer Service Advisor Roles

 The course focussed on elements of Customer Service, Complaint Handling, Interview Technique and CV Writing and resulted in full-time employment for a participant.

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Snorkel Vigo Productivity Project for Team Leader Development

A programme was created, tailored to the requirements of the company, starting with line balancing and incorporating setting SMART objectives as KPIs, planning the production, agreeing how objectives...

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Snorkel Productivity Project for Operators

Snorkel™ embarked on a lean production journey and applied for funding to train their teams in the lean tools and techniques that would allow them to support the company on this journey.

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Automotive firm secures European cash for electric car training scheme

A North East automotive repair firm has kick-started a scheme to deliver electric and hybrid vehicle (EV and HV) training to 90 staff.  Blaydon-headquartered CF Motoring Services teamed up with Gates...

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Remploy SkillMe programme

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