Customer Service

Developing Supervisory Skills in Retail and Hospitality

  • Customer Service, Hospitality / Catering / Leisure, Leadership & Management, Personal Development, Retail
  • Location / Campus
  • Daytime / Working Hours
  • 3 days


This course is delivered over 3 full days or can be delivered in half day workshops across 6 days. It is aimed at those currently working or who have worked in a retail or hospitality environment wishing to develop their supervisory skills or be considered for promotion.

This is a very practical workshop and will involve lots of activities to help kick start and develop your supervisory skills in:

  • Principles of leadership and management
  • Mentoring
  • Problem solving and providing appropriate and timely solutions (incorporates recognising and handling conflict)

The effective supervision of people is essential to ensuring a workplace runs smoothly and efficiently. People who are well-managed and receive continuing training and evaluation are better prepared to do their jobs and serve customers. Well supervised people can lead to better profits, more satisfied clients and an increase in repeat business. Good supervisors and managers are also more likely to be promoted and have better career prospects.

However, poor supervision of staffing can result in a chaotic, unorganised work environment, which has the potential to make a company lose valuable business. It can also result in conflict situations which if not handled correctly can lead to grievances and disciplinaries. 

This workshop focuses on ways to get the best out of the team you work in.

What you'll learn / gain skills in

  • The dynamics of teams, including key theories
  • How to manage the work of teams and solve problems
  • Leadership styles and techniques used to manage the work of teams
  • Ways people can increase their knowledge in understanding team dynamics and the implication of change
  • Understand team motivation techniques
  • Develop problem solving and decision making skills
  • Explore ways of resolving and implementing solutions, and evaluate best fit options for the workplace.

Entry Requirements

Applicants need to be working at Level 1 or gain Entry Level 3 at the initial assessment. However, all students will complete a short initial assessment for literacy and numeracy. Applicants must also provide eligibility evidence to meet European Social Funding regulations, including:

  • Employment status
  • DOB
  • Residency
  • National Insurance number

Delegates who attend can be both employed and unemployed

Minimum of 10 learners for the workshops. Dates will be arranged once minimum numbers are confirmed

The course can be attended by both the employed and unemployed.

Contact Provider

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