How to Develop Yourself and Get the Most Out of Your Team
- Hospitality / Catering / Leisure, Leadership & Management, Personal Development, Retail
- Location / Campus
- Full Time
- 3 days
This course is delivered over 3 full days or can be delivered in half day workshops across 6 days. It is aimed at those currently working or who have worked in a retail or hospitality environment wishing to personally develop themselves as well as the teams they work in. This course is for both the employed and unemployed
This course is ideal for existing supervisors or strong team members with the aspiration to develop further in their existing role; by knowing how to develop themselves personally and professionally, as well as gaining a strong understanding on the importance of team dynamics.
This is a very practical workshop and will involve lots of activities to refresh and develop:
- The development of personal and team effectiveness
- The development of working relationships
- Problem solving and providing appropriate and timely solutions (incorporates recognising and handling conflict)
Working effectively in a team is essential to the smooth running of all customer facing organisations, for the both the employees and the customers.
This workshop will focus on you understanding more about your team type and how you and your colleagues can get the best out of each other.
What you'll learn / gain skills in
- Understand the different forms of conflict within retail and hospitality teams.
- Know how to deal with conflict confidentiality
- Understand the difference between personal and professional development
- Outlines the various management techniques used to manage performance
- Understand the different team types and what the strengths and development areas are for each member of the team.
- Know how to review, update and own personal and professional development plans.
- Building relationships with customers and staff through positive communication and practice
- Learn the importance of providing honest feedback to colleagues, building team strength and respecting individuals and the team.
Applicants need to be working at Level 1 or gain Entry Level 3 at the initial assessment. However, all students will complete a short initial assessment for literacy and numeracy. Applicants must also provide eligibility evidence to meet European Social Funding regulations, including:
- Employment status
- National Insurance number
Delegates who attend can be both employed and unemployed
Minimum of 10 learners for the workshops. Dates will be arranged once minimum numbers are confirmed.
The course can be attended by both the employed and unemployed.