Customer Service

SSP Academy – Preparation for Work in the Hospitality Industry (Airport)

  • Customer Service, Employability, Hospitality / Catering / Leisure
  • Location / Campus
  • Daytime / Working Hours


This course provides an excellent opportunity for those who would like to work in the hospitality sector.

Gateshead College and SSP have teamed up to provide a pre-recruitment training package to build your knowledge and skills in the hospitality sector and to support you in to employment. If you are interested in working at one of the many food outlets in the airport this course is for you.

SSP’s heritage in the UK dates back over 60 years. It operates over 600 retail and catering outlets at 20 airports and 115 rail stations. In its portfolio there are some of the best known brands in Great Britain, including M&S Simply Food, Starbucks and Burger King, as well as its own names such as Upper Crust and Millie’s Cookies. During the course you will gain nationally recognised qualifications and be well equipped for interview.

Course Duration - A total of 15 days full time, Monday to Friday 9.30am until 4pm. A mock interview is part of the course.

Awareness sessions are running on:

  • 10/01/18
  • 07/02/18
  • 28/02/18
  • 28/03/18
  • 25/04/18

If successful you will be invited on to the SSP Academy. Course start dates are:

  • 15/01/18
  • 12/02/18
  • 05/03/18
  • 03/04/18
  • 30/04/15

What you'll learn / gain skills in

  • Introduction to customer service
  • Job search skills
  • Interview skills
  • Health and safety
  • Equality and diversity
  • Hospitality skills
  • Mock interview

Entry Requirements

No formal entry requirements. However, all students will complete a short initial assessment in literacy and numeracy. Students must also provide eligibility evidence to meet European Social Funding regulations, including:

  • Employment status
  • DOB
  • Residency
  • National Insurance number

You must be unemployed to be eligible for this course.

Contact Provider

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